Privacy Policy

1. Overview

Strutangul Property Consultancy Pte Ltd ("Strutangul", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, services, or interact with us.

This policy applies to all personal data we process in connection with our property consultancy services in Singapore, including but not limited to property search, sales, investment advisory, and market analysis services.

2. Information We Collect

2.1 Personal Information You Provide

• Contact Information: Name, email address, phone number, mailing address
• Property Preferences: Budget, location preferences, property type, timeline
• Financial Information: Income details, financing preferences (when applicable for property advice)
• Communication Records: Messages, emails, phone call records, consultation notes
• Documentation: Property documents, identification documents (when required for transactions)

2.2 Information We Collect Automatically

• Website Usage: Pages visited, time spent, clicks, search queries
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Website preferences, session information, analytics data

2.3 Information from Third Parties

• Property listing databases and MLS systems
• Credit checking agencies (with your consent)
• Government databases (HDB, URA, IRAS) for property verification
• Social media platforms (if you connect your accounts)

3. How We Use Your Information

3.1 Primary Purposes

• Service Delivery: Providing property consultancy, search, and advisory services
• Communication: Responding to inquiries, providing updates, scheduling appointments
• Transaction Support: Facilitating property purchases, sales, and investments
• Market Analysis: Providing personalized property market insights and valuations

3.2 Secondary Purposes

• Marketing: Sending newsletters, market updates, property opportunities (with consent)
• Service Improvement: Analyzing usage patterns to enhance our services
• Legal Compliance: Meeting regulatory requirements and legal obligations
• Security: Protecting against fraud, unauthorized access, and security threats

4. Information Sharing and Disclosure

4.1 When We Share Information

• Service Providers: Third-party vendors who assist with our operations (e.g., CRM systems, email services)
• Property Partners: Licensed real estate agents, property developers, financial institutions (with your consent)
• Legal Requirements: When required by law, court orders, or government authorities
• Business Transfers: In case of merger, acquisition, or sale of business assets
• Protection of Rights: To protect our rights, property, safety, or that of our users

4.2 International Transfers

Some of our service providers may be located outside Singapore. When we transfer your personal data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Singapore's PDPA requirements.

4.3 Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

5. Data Security

5.1 Security Measures

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Role-based access to personal data
• Data Storage: Secure servers with regular security updates
• Employee Training: Regular privacy and security training for our staff
• Incident Response: Procedures for handling potential data breaches

5.2 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Typically:

• Client consultation records: 7 years from last interaction
• Transaction records: 7 years from completion (as required by law)
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: 2 years from collection

6. Your Rights

Under Singapore's Personal Data Protection Act, you have the following rights:

6.1 Access Rights

• Request access to your personal data we hold
• Obtain a copy of your personal data
• Understand how your data is being used

6.2 Correction Rights

• Request correction of inaccurate or incomplete data
• Update your contact information and preferences

6.3 Withdrawal Rights

• Withdraw consent for data processing (where consent is the legal basis)
• Opt-out of marketing communications
• Request deletion of your personal data (subject to legal requirements)

6.4 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days as required by Singapore law.

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements (with consent)
• Preference Cookies: Remember your settings and preferences

7.2 Managing Cookies

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. Note that disabling certain cookies may affect website functionality.

For more detailed information about our use of cookies, please refer to our separate Cookie Policy.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: