Terms of Service

1. Acceptance of Terms

Welcome to Strutangul Property Consultancy Pte Ltd ("Strutangul", "Company", "we", "us", or "our"). These Terms of Service ("Terms") govern your use of our website, services, and any related applications or platforms provided by Strutangul.

By accessing our website, engaging our services, or entering into any agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

1.1 Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into contracts
• Provide accurate and complete information when requested
• Comply with all applicable laws and regulations

2. Our Services

2.1 Property Consultancy Services

Strutangul provides the following property-related services in Singapore:

• Property Search and Selection: Assistance in finding suitable properties based on your requirements
• Sales and Purchase Advisory: Professional guidance in property transactions
• Investment Consultancy: Strategic advice on property investments
• Market Analysis and Valuation: Property market insights and valuation services
• Negotiation Services: Professional representation in property negotiations

2.2 Service Limitations

Our services are subject to the following limitations:

• Services are available only for properties within Singapore
• All agents are licensed under the Council for Estate Agencies (CEA)
• We do not provide legal or financial planning advice unless specifically qualified to do so
• Property availability and pricing are subject to market conditions

3. User Obligations and Responsibilities

3.1 Information Accuracy

You agree to:

• Provide accurate, current, and complete information about your property requirements
• Update your information promptly when changes occur
• Verify all property information independently before making decisions
• Inform us of any changes in your financial situation that may affect your property search

3.2 Conduct Standards

When using our services, you must not:

• Provide false or misleading information
• Engage in fraudulent or illegal activities
• Interfere with our website's operation or security
• Use our services for any unauthorized commercial purposes
• Harass, abuse, or harm our staff or other clients
• Violate any applicable laws or regulations

3.3 Confidentiality

You acknowledge that you may receive confidential information about properties, market conditions, or other clients. You agree to maintain the confidentiality of such information and not disclose it to third parties without proper authorization.

4. Fees and Payment Terms

4.1 Service Fees

• Consultation Fees: Initial consultations are typically provided free of charge
• Commission Structure: Property transaction commissions are based on industry standards and will be clearly disclosed
• Additional Services: Specialized services may incur additional fees as agreed upon

4.2 Payment Terms

• Commission fees are typically payable upon successful completion of property transactions
• Consultation fees (if applicable) are payable in advance
• All fees are inclusive of applicable taxes unless otherwise stated
• Payment methods accepted include bank transfer, cheque, and approved digital payment platforms

4.3 Fee Disputes

Any disputes regarding fees must be raised within 30 days of the service completion. We are committed to resolving fee disputes fairly and transparently.

5. Liability and Disclaimers

5.1 Service Disclaimers

While we strive to provide accurate and up-to-date information, we make no warranties regarding:

• The accuracy of property information obtained from third-party sources
• Future property values or market performance
• The success of property investments
• Availability of specific properties

5.2 Limitation of Liability

To the maximum extent permitted by Singapore law:

• Our total liability shall not exceed the fees paid by you for our services
• We shall not be liable for indirect, consequential, or punitive damages
• We are not responsible for losses due to market fluctuations or government policy changes
• Our liability is limited to direct damages arising from our negligence or breach of contract

5.3 Insurance Coverage

Strutangul maintains professional indemnity insurance as required by the Council for Estate Agencies and Singapore law.

6. Intellectual Property Rights

6.1 Our Content

All content on our website and materials, including but not limited to text, graphics, logos, images, software, and data compilations, are the property of Strutangul or our licensors and are protected by Singapore and international copyright laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website and services for their intended purposes. You may not:

• Copy, distribute, or reproduce our content without permission
• Use our branding or trademarks without authorization
• Create derivative works based on our content
• Use automated systems to extract data from our website

6.3 User-Generated Content

Any content you provide to us (testimonials, reviews, feedback) may be used by us for promotional purposes. You retain ownership but grant us a perpetual, royalty-free license to use such content.

7. Termination

7.1 Termination by You

You may terminate our services at any time by providing written notice. However, you remain liable for any fees incurred up to the termination date.

7.2 Termination by Us

We may terminate or suspend our services immediately if you:

• Breach these Terms of Service
• Provide false or misleading information
• Engage in illegal or fraudulent activities
• Fail to pay agreed fees
• Behave inappropriately toward our staff or other clients

7.3 Effect of Termination

Upon termination:

• Your right to use our services ceases immediately
• Outstanding fees become immediately payable
• Confidentiality obligations continue indefinitely
• We may retain your information as required by law

8. Governing Law and Dispute Resolution

8.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Singapore. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the Singapore courts.

8.2 Dispute Resolution Process

1. Direct Discussion: We encourage clients to first discuss any concerns directly with us
2. Formal Complaint: Submit a written complaint to our management team
3. Mediation: If unresolved, disputes may be referred to mediation
4. Arbitration: As a final resort, disputes may be resolved through arbitration under Singapore law

8.3 Regulatory Complaints

If you have concerns about our professional conduct, you may also file a complaint with the Council for Estate Agencies (CEA) in Singapore.

10. Contact Information

For questions about these Terms of Service or to report violations, please contact us: